Patient Journey

, Patient Journey

Our patient journey broken down into five steps


We have made every step of the journey the best it can be. From streamlining our online booking system to making chair time as relaxing as possible, we’ve created a dental experience that’s second to none.

Getting in touch

Step 1


We’ve made booking your first appointment easier than ever. We have multiple ways for you to book:

  • Call in and book on 01293 226267
  • Book an appointment online here
  • Drop us an email using our contact form
  • Send us a Whatsapp message
  • Book in person and visit our practice

We have evening appointments available and we also have weekend opening hours as we completely understand that it’s not always possible to take the time out of work to see us.

Patient portal

Step 2


We’re actively making our practice paper-free. All forms that you need for your first appointment are sent electronically so you can complete them in the comfort of your home or at work. We also give you the option to choose a choice of hot drink so it will be ready when you arrive for your appointment.

Patient portal
The first appointment

Step 3


We offer an exceptional level of care at Broadway Dental Boutique. When you arrive, we’ll have your choice of hot drink ready for you while you wait in our comfortable waiting room.

Your dentist will welcome you into the surgery. For your first appointment, we take the time to get to know you. Before starting the dental health assessment, we chat through any concerns you have and whether you’re interested in changing something about your smile.

After the appointment, we’ll arrange for any additional treatment if it’s needed. Most of the time, we book an appointment with the hygienist so your mouth is as healthy as possible.

Dental treatment at Broadway Dental Boutique

Step 4


We have invested in cutting edge equipment that raises our standard of dental care to a whole new level. We can provide precise and accurate diagnosis with our OPG machine and CBCT scanner.

We also have a Cerec milling unit so we can craft porcelain crowns and bridges in-house so you can have a complete smile in the same day.

Our new iTero 5D scanner allows us to take 3D scans of your smile while in the chair and you can view exactly what we see on the screen. These scans can be used to preview how your smile will look following Invisalign.

For any nervous patients, we have a screen in our surgeries so you can watch what you want to keep your mind off the treatment.

Dental treatment at Broadway Dental Boutique
On-going routine care

Step 5


The path to a healthy and long-lasting smile is through routine dental examinations and regular visits to the hygienist. All your treatment plans for your on-going care are handled completely electronically. We are on track to becoming a paper-free practice, aiming to support the environment as much as we can.

Interested in joining as a new patient at Broadway Dental Boutique? The quickest way is to book online.

Our Address


Broadway Dental Boutique,
40 The Broadway, Crawley,
West Sussex, RH10 1HG.

To arrange an appointment, please give us a call on 01293 428342.

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